Frequently Asked Questions

When you order from Grip Ride, the delivery time may differ from what you are used to. Our products are shipped directly from our suppliers, which lets us significantly reduce storage and transport costs. This allows us to offer our products at very competitive prices.

The average delivery time is 7 to 15 business days (Monday to Friday, excluding public holidays).

Due to high interest in our products, your order may arrive a little later than expected. Thank you for your understanding. If this period has passed and you still haven't received anything, send an email to gripridesupport@gmail.com. We will then check the status of your parcel.

To return a product, contact our customer service at gripridesupport@gmail.com. Include your name, the order number (e.g. #1001) shown in your confirmation email and the reason for the return. We will then give you the return address and confirm the procedure. You can then ship the product with the carrier of your choice.

Return shipping is paid by the customer, so the cost depends on the carrier you use. Check your chosen carrier's website for exact rates.

The return period is 30 days from the date you receive the item. The return conditions are:

• The return period has not expired;
• The product is in its original packaging with all labels intact;
• The product has not been used.

We accept payments by credit card, PayPal, Apple Pay and Google Pay. If you are not sure whether your payment method is accepted, follow the instructions on the checkout page to see all available options. All transactions go through secure and reliable payment systems.

This is not normal. Send an email to gripridesupport@gmail.com with your full name and email address. We will help you quickly.

If you want to cancel your order for any reason, email gripridesupport@gmail.com as soon as possible. Include your name, the order number (e.g. #1001) shown in your confirmation email and, if possible, the reason for cancelling.